• Programme/course content and delivery
• Research specialisation and supervision
• Educational and research resources (classrooms, bookshop, lecture theatres, labs, libraries etc)
• Non-academic student resources (accommodation, recreation, personal development opportunities etc)
• Educational infrastructure and administration
• Educational outreach and communications

 

OUR ROLE

The work of the Campus Quality Assurance Office involves:

• Conducting and/or coordinating research to assess stakeholders’ expectations, needs and levels of satisfaction. Stakeholders include students, potential employers, governments and employees of UWI Cave Hill.
• Identifying and/or implementing best practice in Campus operations
• Managing customer service standards
• Developing Campus quality policies and procedures
• Implementing the Campus quality planning framework

 

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CURRENT PROJECTS

Here is a snapshot of our current activities / projects:

 

Graduate Student Support Services Study:  This research project is designed to allow the Office of Student Services (OSS) to understand graduate students’ need for support services and amenities.  The CQAO is conducting a series of focus group sessions, as well as a survey, among graduate students.  The findings will help the OSS to develop appropriate services and support programmes.

 

New Student Survey 2011-12: This online survey explored new students’ early impressions and opinions of the UWI Cave Hill and their satisfaction with the information, support and services provided during the processes of application, orientation and registration at Cave Hill. The results will highlight areas where we are successfully meeting students’ needs and identify opportunities to improve the way we welcome future student cohorts to the Campus community.

Please click here to download the New Student Survey 2011-12 Presentation (PDF)

Please click here to download the New Student Survey 2011-12 Undergraduate Report (PDF)

Please click here to download the New Student Survey 2011-12 Graduate Report (PDF)

 

Campus Conversations stakeholder feedback project: This project is designed to help academic and non-departments at Cave Hill to improve their methods of soliciting or receiving feedback from their stakeholders, including students and other members of staff. It begins with a review of existing practices for receiving and responding to feedback, such as compliments, comments/suggestions and complaints. The review also pays specific attention to the way this feedback is used to inform decision-making and changes to programmes, systems or processes. This information is being documented in order to develop a forum for sharing best practice so that departments can learn from each other. The Campus Quality Assurance Office will also provide support to departments who want to adopt effective practices that have successfully been implemented elsewhere.

 

Graduate Fair 2011 Survey: This survey was conducted on behalf of the Marketing Department and the School for Graduate Studies and Research, who coordinate the annual Graduate Fair. In order to enhance the Fair in future years, the survey assessed attendees’ satisfaction with this year’s event, solicited their suggestions for improvement and explored their future study interests.

Please click here to download the Graduate Fair Survey Report 2011 (PDF)

 

Campus Quality Policy: The Campus Quality Assurance Office is drafting (for consultation) a Cave Hill Campus Quality Policy that will offer guiding principles to all employees as they contribute, in the course of their daily activities, to the Campus’ development as a centre of excellence for learning, research, sport and creative activity.

 

Cave Hill Campus Institutional Accreditation: The Campus Quality Assurance Office is a member of the steering committee established to spearhead the Campus’ application for institutional accreditation from the Barbados Accreditation Council. The Quality Assurance Coordinator also represents the unit on Working Group 5, a sub-group of the steering committee, which has responsibility for preparing the Campus’ self-study review of its mechanisms for ensuring continuous enhancement of educational quality.

 

UWI Strategic Planning 2012-2017: The Campus Quality Assurance Office is part of the core team assigned to draft Cave Hill’s contribution to the overall strategic plan for the University of the West Indies for the period 2012-17. As a member of the team, part of the CQAO’s role involves working with the Campus Strategic Planning Coordinator to ensure that all departments incorporate quality assurance provisions into both their strategic (long term) and operational (short term) plans.