One of the six (6) integrated Perspectives of the UWI’s new Strategic Plan (which includes realigned Mission and Vision statements and Core Values which will guide The UWI’s policy and decision making processes) is Employee Engagement and Development. In order for disengaged employees to become engaged, there needs to be a cultural shift towards engagement. The Service Excellence Circle (SEC) offers one lever for the required cultural change. Specifically, SEC members provide a conduit between change leaders and other employees and champions for the employee engagement cause within their respective departments.
The SEC is the sustainable arm of the Service Quality Programme. It is a cross disciplinary working group whose members are accountable for continuous quality improvement at the Cave Hill Campus. It represents a key mechanism for driving and sustaining continuous improvement in all aspects of customer service at the Campus. The SEC provides on-the-ground support for the efforts of Campus leadership, particularly Heads of Department and Deans, and is a forum for interdepartmental information exchange on service issues. The Circle encourages a holistic perspective on the Quality of the customer experience on Campus.